Account

Activation & Deletion

I want to delete my account?

We're sorry to see you go. Please send us an email to hello@pynk.io using the email you used to sign up to Pynk with. We will then action your request. Once your account is deleted we cannot recover your data.

Security of data is of paramount importance to us and under UK law we are required to handle your data under strict GDPR regulations.

Data Protection

Is my data safe with Pynk?

We are GDPR compliant (UK data protection regulations). We always treat your data with the utmost care and do not sell or disclose your data outside of our organization without your express consent.

Help on KYC

Which forms of identification can I use for KYC?

This will vary depending on which country you are from. You can use a passport from any country or selected national identity cards. Some other forms of identification, such as driving licences, may be accepted depending on the country of issue.

I do not have any of the forms of ID required, can I still complete KYC?

Without one of the accepted forms of ID, you cannot complete KYC at this time.

Do I need to complete KYC with Pynk?

Yes, if you wish to redeem your earned Wisdom Points (WPs) for monetary value, you need to complete KYC. We will never sell your personal data to other companies, so you can rest assured that your data is safe with us.

If I do not complete KYC what will happen to my earned Wisdom Points (WP's)?

If you are struggling to complete KYC please contact us at hello@pynk.io. If you do not complete the KYC process we will hold your earned WP's for 6 months, after this period your WP's will be deleted.

Why hasn't my KYC processed?

Although it generally takes no more than a couple of days, some types of Identification or nationalities may take longer to go through the vetting process. Pynk is using one of the most respected names in KYC and they will handle your data with the strictest confidence and care. So please be patient. If you feel you have been waiting for an unusually long time or you are having issues processing your KYC then please do get in touch: hello@pynk.io

How do I complete the KYC process?

Once you have successfully earned enough Wisdom Points to become eligible for the Wisdom Points exchange at the end of a quarter we will invite you to proceed with KYC. There is no need to complete KYC until this time.

I earned a lot of Wisdom Points and now I cannot complete KYC, what can I do?

Assuming you cannot obtain any of the required documents, and no resolution was found by reaching out to us at hello@pynk.io ,that means you will not be able to redeem your WPs for monetary value. KYC is a legal requirement and an unavoidable part of our due diligence in protecting our customers.

Support

I want to make a complaint

We're sorry to hear that something is not right. Let us help at hello@pynk.io

I am having trouble using the app, what can I do?

If you are having issues using the app, we encourage you to ask our community or get in touch at hello@pynk.io. If you think you found a bug, you can report this directly into the app.

How do I download the App via play store or Apple store?

Pynk runs on a PWA rather than a native app, it is easier to download than native apps and you can also use it on your computer desktop (bonus!). Please check this tutorial to add Pynk App to your devices easily.

I made a complaint to Pynk and I am still not happy, what can I do?

Contact us directly via hello@pynk.io. Please clearly state the ongoing issue you are having, timelines in which these incident(s) happened and be sure to leave us correspondence details and one of the team will come back to you as soon as possible.

How I can download the PWA App?

Here at Pynk, we have a global user base and some of our users are yet to have access to 3G, let alone 4G networks. That’s why we chose PWA over a native app on iOS and Android and makes for an excellent solution for our BETA product. Please check this tutorial to add the Pynk App icon to your device homepage so it functions like a native app. Please check this tutorial to add Pynk App to your devices easily.

About Us

What is 'Wisdom IN Crowds (TM)'?

Wisdom IN Crowds is the proprietary data analysis technique we use to aggregate imperfect data from a group of people (in this case Pynksters), and process it using data science to extract valuable insights. This forms the basis of our predictive capabilities. We call this Wisdom IN Crowds (TM), a significant improvement over traditional, simple Wisdom OF Crowds techniques to predicting the future. Please learn more at Pynk Community.

Which company owns Pynk?

Pynk's parent company is called Crowdsense Ltd, Company number 11339494. Registered in the United Kingdom.

Contact Us

How can I report a bug?

If you are having troubles using the app or have found a bug, get in touch at hello@pynk.io.

How do I contact team Pynk?

If you're having issues or just have a question then you can get in touch directly with us at hello@pynk.io. Our amazing community is also a great source of information and a great way to stay in touch with Pynksters from all around the world. You can join our community here

How can I write to Pynk?

Easy peasy! Just send us an email to hello@pynk.io. Prefer it old school? our postal address is: Hello Pynk, Crowdsense Ltd, 20-22 Wenlock Road, London, England, N1 7GU

Notifications

I'm not receiving Pynk Emails

Once you have signed up via the beta app, you should receive an email to confirm your email address. Sometimes this type of email goes into your spam folder, so you may want to check there and add Pynk to your whitelist (you can mark the email as 'not junk'/ 'not spam' whilst you are there to avoid this happening in the future). Still, having issues? You can contact us at hello@pynk.io.

I keep missing notifications from Pynk

You probably do not have notifications allowed on your Android, Desktop or Apple device. Although the instructions for doing this varies by device, you can normally fix the issue by going to Settings and looking for Apps and Notifications.

Co-Creation

What is co-creation?

Pynk is built by everyday people for everyday investors, that's why we ask our Crowd to help us build a platform that works for everyone, regardless of class, creed, ethnicity, sexual orientation or any other factor. Pynk is for everyone and it is only with your help that we can make that dream come true. We ask our Pynksters to beta test, discuss and improve our product at every step of the journey. Because what makes us happy? Our amazing crowd being happy - that's what! 💝 It can take many forms, including social media sharing, feeding back and offering insights into upcoming products and events here at Pynk or blogging about and promoting Pynk elsewhere. So for those hard-working Pynksters who want to go above and beyond the day to day predicting - you can sign up for co-creation direct from the Pynk app.

Pynk is a registered trademark and copyright of Crowdsense Ltd. Crowdsense Ltd is a company registered in England and Wales (No. 11339494) with the registered office at 20-22 Wenlock Road, London, England, N1 7GU.

Crowdsense Ltd is an unregulated firm and the information contained herein does not constitute investment advice or investment research and should not be relied upon to make any investment decisions.

Crowdsense Ltd is partnered with Pynk One Ltd, trading as Thesis Portfolio. Pynk One Ltd (FCA reference no. 942958) is an appointed representative of WealthKernel Limited (FCA reg no. 723719), which is authorised and regulated by the Financial Conduct Authority.

Investing involves risk to your capital. Past performance is not an indication of future results. The value of your investments can go down as well as up, and you may get back less than you originally invested. References to specific assets or securities are included for illustrative purposes and should not be understood as an endorsement or a recommendation to engage in investment activities.

Please invest aware.

Warning - Unregulated to Regulated

You are passing from the Pynk to the Placeholder area of this site.

Pynk is a brand name of Crowdsense Ltd. Crowdsense Ltd is not authorised and its activities are not regulated by the FCA. As such any activity you undertake with Crowdsense will not be protected under any investor compensation scheme e.g. the FSCS.

Placeholder is a trading name of Pynk One Ltd (FRN 12940786). Pynk One Ltd is an Appointed Representative of Wealthkernel Ltd (FRN 723719) who are authorised and regulated by the Financial Services Authority. As such your deposits and investments may be protected by an investor compensation scheme i.e the FSCS if Pynk One Ltd is unable to meet its obligations.